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Gioielli DOP

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Orders and Returns


Returns and Refunds Not a problem. Or as we say in Italy: nessun problema :-)
Easy Returns
You can return any item purchased for any reason within 20 days of the delivery date. Here’s how:
1. Contact our Customer Service
2. Make sure the merchandise you return is in its original condition. It's important to close the parcel on the right way
3. Apply out of the parcel the waybill received by email
4. Deliver the parcel to our carrier. The time period for withdrawal and the address can be defined with our Customer Service.

The products will be delivered in Via Margutta 83, 00187 Rome - Italy. The shipping costs for the return of $19.00 must be paid by the buyer and will be withhold at the time of repayment.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

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